Terms of Service

Valid from Jan 01, 2024

1. General Provisions

1.1 This document serves as the public Terms of Service for solutionsdesignhub.com (hereinafter referred to as the Contractor) and outlines all the essential conditions for the provision of consulting, marketing, and design services.

1.2 Any person who has visited solutionsdesignhub.com website or other websites hosted on solutionsdesignhub.com subdomains that intend to acquire this or that information and advisory service and pay for the receipt of information and advisory services becomes the Customer.

 

2. The subject of the Terms of Service

2.1. The subject of this Offer is the paid provision to the Customer of consulting services in the field of design, including logo development and brand creation, on a subscription basis for a certain period with the possibility of automatic renewal.

 

3. Terms and conditions of service

3.1. The Contractor provides information and consulting services on a monthly subscription basis.

3.2. The subscription starts from the moment the first payment is made for the Customer’s chosen Subscription Period with automatic renewal for the next Subscription Period after the previous one is completed.

3.3. The fact of making the first payment is the unconditional acceptance by the Customer of this Terms of Service. A customer who has used the services of the Contractor is considered as a person who has entered into a contractual relationship with the Contractor.

3.4. Application for Information and Advisory Services is made on the solutionsdesignhub.com website or on other websites located on solutionsdesignhub.com subdomains, or by sending a letter to the address [email protected].

3.5. After filling out the Application, the Customer pays for the agreed list of services under this agreement without issuing an invoice, with the obligatory indication of the Customer’s email.

3.6. At the time of payment, the Customer agrees to the processing and storage of his personal data in accordance with the current legislation of the country at the location of the Contractor.

3.7. Services for design, logo development and brand creation are provided in the form of detailed presentations (using platforms such as Figma, Google and others), which are initially shown to the Customer. After the demonstration, the final materials, instructions and recommendations for improvement and use are sent to the Customer by email or through a personal messaging system (messenger). Services are provided only after receiving 100% advance payment from the Customer.

3.8. The Contractor undertakes to provide the Customer with services within 15 business days of receipt of 100% payment for the selected subscription period.

3.9. If the Customer has paid and has not received the services within 15 business days after payment, it is necessary to contact the support service at [email protected], providing a link to a copy of the payment receipt.

3.10. This contract has the force of the Service Act.

3.11. The absence of substantiated claims and demands for a refund in accordance with section 4 of this contract within 48 hours after the service has been provided means that the services were rendered on time and of good quality. Acceptance is made without signing acts.

 

4. Conditions and procedures for the return of funds for information and advisory services.

4.1. In case of justified complaints about the quality of the service, a refund is possible within 48 hours after the service has been provided.

4.2. The absence of justified claims to the quality of the service within the prescribed period means that the services were provided on time and of proper quality. From this moment, no refunds will be made.

4.3. The Customer fully understands and accepts that force majeure circumstances are not grounds for a refund.

4.4. Free provision of information and consulting services, bonuses, free participation in seminars, free electronic goods are non-refundable. Separate goods from a package consisting of two or more goods are not refundable. Only the entire package can be returned.

4.5. To receive a refund, the Customer must send a refund request to the support service within the established period.

 

5. Responsibility of the parties and guarantees.

5.1. The Customer is obligated to ensure the uninterrupted operation of the internet channel, equipment, and software on their side throughout the subscription to the Contractor’s services.

5.2. The Contractor is not responsible for the inability to serve the Customer due to problems related to the malfunctioning of the internet channel, equipment, or software on the Customer’s side.

5.3. In the case when the application contains inaccurate or incomplete data, the Contractor shall not be liable to the Customer for the provision of information materials on erroneously specified data not to the Customer, but to third parties.

5.4. The Contractor is not responsible for the Customer’s further use of any information received by him in the process of the Contractor providing information and consulting services, including the final result obtained by the Customer when using any kind of information and consulting services of the Contractor.

5.5. The Customer acknowledges and agrees that all logos, banners, designs, and other visual elements created as part of the services provided by the Contractor are unique and originally designed for the Customer. The Contractor warrants that it does not use or copy existing trademarks, logos, or designs of other companies, as they may be protected under applicable intellectual property laws. The Customer is solely responsible for using the materials provided in accordance with applicable law, including, but not limited to, the use of information and design elements. The Customer agrees to indemnify the Contractor for any damages, direct or indirect, resulting from the violation of intellectual property rights of third parties.

5.6. The Contractor shall not be liable in the event of improper provision of the service, if the improper performance was the result of inaccuracy, insufficiency, or untimely information provided by the Customer, as well as due to other violations of the terms of this Agreement by the Customer.

5.7. The Contractor shall not be liable for the discrepancy of the provided service to the Customer’s expectations and/or for his subjective assessment; such non-compliance with expectations and/or negative subjective assessment are not grounds for the return of the paid funds.

5.8 The Contractor shall be released from liability for full or partial failure to fulfill obligations under this Agreement if this failure resulted from force majeure circumstances that arose after the conclusion of the Agreement, as a result of emergency events that the Parties could neither foresee nor prevent by reasonable measures (force majeure).

5.9. The Contractor is released from warranty obligations in the event of sudden and unpredictable events that the Contractor cannot influence, such as natural disasters (earthquakes, floods, hurricanes), bankruptcy of the company, the introduction of new legislation relating to the services provided, serious changes in economic conditions, wars, civil unrest, epidemics or pandemics, as well as the death of key employees of the Contractor. Such events are considered force majeure circumstances and are not grounds for the Contractor to return the funds paid to the Customer.

5.10. The Customer fully understands the risk associated with the occurrence of the cases specified in 5.9 and refuses any claims (material, moral, or others) to the Contractor.

5.11. The Contractor makes no guarantees regarding the ability of third-party coders or other specialists to work with design tools such as Figma, or to follow the developed plans, designs, or schedules provided by the Contractor. Problems associated with the incompatibility of technical equipment or insufficient qualifications of third-party performers are not grounds for warranty claims and do not entail the return by the Contractor of the funds paid by the Customer.

5.12. The total liability of the Contractor under the Terms of Service, for any claim or claim in relation to the Terms of Service or its execution, cannot exceed the amount of funds received under the Customer’s last subscription under this Terms of Service.

5.13. For failure to fulfill or improper fulfillment of obligations under this public Terms of Service, the Parties are liable in accordance with the current legislation of the country at the location of the Contractor.

6. Intellectual property

6.1. All information materials provided by the Contractor to the Customer in the process of providing services, as well as photos and videos, are the intellectual property of the Contractor, all rights to which are protected by the laws of the country where the Contractor is located.

6.2. Unauthorized use (reproduction, distribution, importation, public display, etc.) of the specified materials, information, works, and educational resources of the Contractor without the latter's written consent entails civil, administrative, and other liabilities according to the current legislation of the country where the Contractor is located.

7. Validity period and changes to the Terms of Service

7.1. The Agreement comes into force from the moment of its conclusion (Acceptance of the Terms of Service) and is valid until the Parties fulfill their obligations.

7.2. All disputes and controversies are resolved by negotiation of the Parties.

7.3. All issues not regulated by this Terms of Service are resolved in accordance with the current legislation of the country at the location of the Contractor.